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Community Village

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Updates

Meet Administrator, Shannon Robinson

Journey To Community Village

As is true for so many young people, Shannon started her collegiate classes heading in one direction – to become a veterinarian – and eventually settled into a degree as a social worker.

Her first employment after earning her degree was as a social worker in the mental health system. Shannon reflects back on the experience: “That was very taxing! I realized it takes a special kind of person to help this population. I met a lot of wonderful people and learned a lot, but found myself depressed because I couldn’t get rid of their depression or schizophrenia.”

After that tough realization, Shannon was tapped to be a social worker at a nursing home for the next five years or so. “Hardest social worker job I’ve ever had because of all the regulations. Plus there were so many dynamics between families and residents and employees. But during this time, I became aware of how much I really enjoyed the geriatric population. They say what they think, have so much experience to share with us, and a lot of great stories. What they need is someone to advocate for them as their world is changing all around them. I really enjoyed doing that for them!”

Shannon transitioned into hospice social work next and was, to no surprise,  assigned nursing homes. She wrote grants, became an advocate, and found this to be the best social worker position she has had. “You’re coming into someone’s life who is nearing death and – especially elderly people – they know that it’s coming, so I was just helping them plan it out as best as they can control.”

Being a highly motivated person, Shannon decided she wanted to be in a position to make more change. Social workers do a lot of fixing and community resourcing. But there are so many barriers in connecting people with the resources they need. With motivation, Shannon returned to school to earn a Masters in Business so she can do more to institute change.

“Then somehow – and I guess it’s just the way God wanted things to go because it really wasn’t my plan – I ended up finding a job where I talked to people about end-of-life, life insurance, and financial planning. The downside was that though I loved helping them, I was making next to nothing living on commissions. The upside was that I met great people and learned marketing skills and a public speaking presence that has served me well ever since.”

For the next four years, Shannon managed marketing and admissions for Brittany Manor nursing home. She connected people with resources they needed and if she couldn’t provide the service, she would find what they needed elsewhere. At this same time, Shannon took a class and did home study to pass her Nursing Home Administrator’s License. This prepared her to transition into the Administrator in Training program until her Administrator retired. Shannon filled this role of Administrator for seven years until she came to Community Village in 2024.

“I loved the people I worked with and the residents, but the regulations were so strict that I was constantly battling to keep residents happy and with freedom living in their home and to still follow the strict regulations of the nursing home. I spent far too much time doing audits and reports than time with people, with residents. I learned a lot and grew professionally during these years of managing staff, families, navigating through the high-stress of COVID, and everyday problem resolution.” With what felt a little bit like a grand orchestration, as Shannon was becoming ready for something a little less stressful and less regulated, the word came to her that Robin was planning her retirement from Administrator at Community Village. Then Shannon got a phone call, then an interview, and a second interview!

Experiencing “Community” Village

Coming from a 150-bed facility to an 90-bed facility at Community Village seemed like it might be a big adjustment – maybe one she wouldn’t like! “But then I experienced walking into the building – and music was playing and residents were dancing and everyone was friendly. I felt an immediate warmth! It’s truly a community!”

“Yes, the building is a bit dated, it’s no 5-star facility like what I was used to – and it was hard leaving Brittany Manor, yet it felt so right for me to make the move. I can interact with all of my staff here – all shifts. I can get to know them and actually communicate with them. I still do plenty of reports, but reports are not the primary focus of my work here… people are the focus!

“The residents here make you feel like a movie star whenever you see them! They all knew my name before I had the chance to learn theirs. They’re cheery and quick to greet me each morning… and they are just a lot of fun!”

Moving Forward

When asked what her plans are for moving forward, Shannon focuses on those things that impact the two fundamental aspects of Community Village: residents and staff.

Policy & Procedures: “We’re actively reviewing and updating policy books, processes, and procedures so that we’re all on the same page and following the same procedures for the best care for residents. Former administrators Ken Streeter and Robin Rappley have been a fantastic resource in providing insight for all the moving pieces.”

Staffing & Retention: “I’ve discovered that the team here is really great about trying new things – which is a bit unusual. Change can be difficult, but I’ve been involving both staff and floor managers in conversations and in planning. So we’re collaborating to make our systems useful for everyone. There’s so much potential here with this staff. I’ve been asking ‘what do you want to know more about and what do you want to learn?’ If you want to know more, learn more, and be better? Let’s do it! We’ll invest in YOU. Because our team is excited and engaged, staff retention has improved dramatically.

The Community Village staff are fun people, too! As their work schedule permits, they join in the dancing or the costume competitions or the numerous other things going on. Everyone has fun… together!

Facility: “When I came, there were some facility repairs that needed to be done. One of my strengths is environmental plant, so I would make rounds looking for things that needed attention. Keith and I would have conversations on how to make it look better. We’ve done a lot of painting, replacing flooring, and even  upgrading furniture. Though we don’t need 5-star fancy, we want a standard that we all would have within our own homes… and I think we’re doing a good job with that.”

It’s Positively Different At Community Village

Community Village is all about helping people, even people who cannot afford the help. “This has been reiterated to me numerous times and in various ways. The price difference between most assisted living homes and Community Village is vast and ridiculous, and yet there’s no difference in quality of care. I often remind people that ‘The paint color doesn’t give your mom a shower. We’ll make sure the shower is clean, safe, and in good condition, but it’s never going to be a marble shower with a fancy shower head. It’s the care that matters.’ I see the care firsthand when staff shows up – on their day off – because a particular resident is sick and they’re not sure they’ll live much longer. By their own choosing, our staff all attend the services for residents who have passed away. They truly care! It’s our responsibility to care for these residents and we have a great team of people who love doing so!”

Filed Under: Updates

Grateful for Caregivers

In the quiet moments of each day, there are those whose hearts and hands make all the difference—those who care for our loved ones in ways both big and small. To the caregivers of Community Village, your compassion is a light that brightens the path for so many, offering not just physical care, but a sense of dignity and belonging. You provide more than assistance; you offer kindness, patience, and a deep understanding of what it means to make someone feel seen and valued. In your unwavering dedication, you remind us all that the greatest gift we can give is love in action, and for that, we are forever grateful.

If you listen for very long, you’ll hear the deep love pulsing through our team of caregivers.

Filed Under: Updates

Avoid the Grandparent Scam

Grandparent Scam

Our family and friends who are 60+ are undeniably a primary target for scammers. Besides being more trusting, they tend to be less tech-savvy and have more resources that a scammer wants to access.

“Americans over the age of 60 lost $1.7 billion to fraud in 2020 — the highest loss amount reported out of any age group.” (Source: FBI’s latest Internet Crime Report)

The Grandparent Scam

A scammer will contact someone with a grandchild. Then the grandparent is told their grandchild was in an accident and are fine. But there’s been a mix-up! The grandchild is in jail and needs bail money sent right away. The scammer will even offer to put the grandchild on the phone for a brief conversation with you. And it’s incredible how easily our brain can trick us to thinking the person sounds like our grandchild!

How to Avoid the Grandparent Scam

  1. Pause. Scammers make it sound extremely urgent that you act immediately.
  2. Ask. Ask the caller/texter for their name, their phone number, and a physical address. If they will not give this to you, ignore them. In an actual emergency, the caller will provide this information.
  3. Hang up. Take a deep breath, collect your thoughts, and remember that there may be no emergency with your loved one!
  4. Call. Do not call the number they provided; instead, look up the phone number for the police station they referenced and call the station directly. Tell them your situation. If the story is real, they will confirm this for you or give you information on how to confirm.

Of course there are numerous variations of this scam, but the process you should follow to protect yourself is much the same. If you are contacted by someone you do not know and the person makes it difficult or impossible to confirm what they’re telling you… it’s a scam! 

Although scamming cases are at an all-time high, we want to help you avoid scams! Protect yourself, your resources, and your identity!

Report fraud: ReportFraud.ftc.gov

Filed Under: Updates

It Felt Like Jesus Visited Us

Noting the focus of Saginaw’s New Life Church, you quickly learn that they consider their church more than a building. To quote their website: New Life is a church that shows God’s love by serving Saginaw.

Through the years, people from New Life have participated in dozens of ventures to enhance the quality of life for Community Village residents and contributed to the attractiveness of the facility including painting resident rooms and hallways and major landscaping projects. Their 2023 “Operation Serve” provided exterior cleaning in preparation for painting the entire facility’s facia. Striving for excellence in the project, they hired professional tree trimmers to remove unattractive trees and bushes that helped highlight the beauty of their hard work. They even plan to return to clean windows sometime soon!

Robin Rappley, Administrator of Community Village, expressed appreciation for New Life and noted their efforts not only lifted the spirits of residents and staff but exemplified the mission of Community Village. “We provide care for many seniors unable to afford other assisted living options. The people from New Life have reminded us of the love we want to demonstrate as we serve residents every day”.

If you or your church/organization are the kind of people who like to help our community, let us know here! Thank you!

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Filed Under: Updates

Meet New Administrator, Robin Rappley

Sometime before first-shift staff arrives and third-shift leaves, Robin Rappley can often be found roaming the resident hallways, greeting early risers with a warm “good morning” and even a hug… not necessarily part of her job description, but one of her favorite things to do!

Having worked with Community Village residents as a home care nurse years ago, Robin transitioned into the role of administrator for Community Village in November 2022. Combining her experience in nursing, home care, mental health, and adult foster care – along with her education (Bachelors in Psychology, Masters in Business) – Robin continues the mission of Community Village to provide excellent service and care to residents.

“I love getting to know residents and their families, hearing their stories on how they came to Community Village, being able to celebrate holidays and special days with them. Every day is its own treasure because I learn something new about a resident or hear a new story.”

We’re always looking to improve!

Robin leads monthly staff meetings that often focus on the type of care we want to provide, staying up-to-date on care standards. Her goal is to incorporate more training on medications and side effects, on dementia, on active-shooter situations, and more.

New Activities Director Michele Covert starts each morning with a devotional for residents, leads an exercise class, and has added some new activities each week. Resident favorites: table games, crafts, ring toss, bowling, and – best of all – snowball fights all winter long that brought out the kid in residents… and in staff! Michele is careful to plan activities for every level of ability and resident interest.

“We’re finding that residents want to leave their rooms and head to the activity center a whole hour before Bingo starts… just so they don’t miss any part of the activity!” Following a great tradition started a few years ago, once a month, Michele plans a family night for residents to enjoy an activity together with their family.

Covid took a toll on Community Village residents and their families. How are they recovering?

“They’re enjoying having visitors come to our facility once again, whether its family, or home care agencies, volunteers or entertainers we bring in. Of course, we’re all looking forward to the nice weather when we can enjoy going outside again and maybe go on some short trips in the van.”

What do you think makes Community Village different from other assisted living facilities?

“I want us to feel like one big happy family. I don’t hire bodies… I’m not looking for bodies. I’m always looking for people who love working with the elderly, who have some experience, who are willing to learn… and don’t just see this as a job. I want them to come here because they love our people. We love our residents… and we’re a team. This is what sets us apart!”

How can Robin help you?

  • Schedule a free consultation for a loved one needing assisted living
  • Get help from her Dementia Support Group

Filed Under: Updates

Practical Tips to Prevent a Fall in Your Home

Filed Under: Updates

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Community Village is operated for the purpose of
making assisted living affordable to frail elders with limited means.

Supplementing the modest resident fees, Community Village is sustained by charitable gifts from
churches, businesses, professionals, community groups and generous people like you.
Your charitable gift today – of any size – may make it possible
for one more frail elder to receive needed services.

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Private, Not-for-Profit

Community Village Senior Assisted Living is owned and operated by A&D Charitable Foundation, Inc. as a private not-for-profit home for seniors. It is licensed as a Michigan Home for the Aged license #AH 730401359

Community Village Assisted Living

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3200 Hospital Road
Saginaw, MI 48603
Phone: (989) 792-5442
Fax: (989) 792-2717

Mail

PO Box 6859
Saginaw, MI 48608

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